Reinvent your core business

by working in a Design Lab

What is a Design Lab?

Design lab is what you want.  Immersive learning spaces designed to accelerate a digital transformation

Any organization on a path to reinvention needs to change the way it views itself—that is, its people, processes, and culture. This calls for a space where business leaders can experience the changes they seek for their own companies. We call this space the Experience lab—a global network of labs where clients can be inspired by new technologies, enlightened by peers and best practices, and connected with thought leaders from around the world.

Our method: Inspire, Educate, Connect, Build

Improve your odds of success for
large scale change programs

Radical transformation of end-to-end journeys—in record time

We bring world-leading designers and technical experts to redesign the entire experience, creating prototypes that deliver the full user experience in a matter of weeks, or even days. After testing and refining with real customers, we work with you to build out the systems to support the radically improved customer journey, all in as little as 16 weeks.

To allow you to scale easily, we use common technologies, systems, and data sets across multiple journeys. And we take the long view, testing the regulatory compliance and functionality of every new service or process, right from the start.

Redesign end-to-end journey

We help digitize end-to-end business processes and services to power excellent customer journeys.

Design seamless experience

We work zealously with you, side by side building your institutional capabilities to better understand the market, uncover customer and user insights, evolve and create exceptional customer experiences, and successfully bring them to market.

Digitize operations

The impact is rapid and dramatic on multiple fronts: customer satisfaction, revenue growth, cost to serve, and employee engagement.
Scale throughout your organization: IT, legal, marketing, sales, and design

What we focus on here

CREATE PROTOTYPES

We aim to quantify what matters to your customers by bringing world-leading designers and technical experts to redesign the entire experience, creating prototypes that deliver the full user experience in a matter of weeks, or even days. After testing and refining with real customers, we work with you to build out the systems to support the radically improved customer journey, all in as little as 16 weeks.

DESIGN AT SCALE

While many organizations openly discuss the benefits of design, few systematically implement best practices and actively link their efforts to impact. When scaling design, we are focused on accelerating and integrating design across teams and organizational boundaries, allowing you to make innovation for customer delight more central to your organizational performance.

Are you ready to jump in? Give us a call.

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